Cancellation & Refund Policy – KryoChat

Effective Date: January 1, 2026
Last Updated: January 1, 2026

1. Introduction

This Cancellation & Refund Policy governs subscription cancellations and refund requests for KryoChat ("Platform," "Service"), operated by Synqronlabs Pvt Ltd. This policy should be read in conjunction with our Terms of Service and Privacy Policy.

Contact for Refunds:
Email: privacy@kryo.chat

2. Subscription Cancellation

2.1 How to Cancel

You may cancel your KryoChat subscription at any time through:

Your account dashboard settings
Contacting our support team at privacy@kryo.chat

2.2 Effect of Cancellation

Upon cancellation:

Your subscription will remain active until the end of your current billing period
You will retain access to paid features until the subscription expires
Automatic renewal will be disabled
No further charges will be processed

2.3 Immediate Termination

If you cancel mid-billing cycle, you will not receive a pro-rated refund for the unused portion unless exceptional circumstances apply (see Section 3.4).

2.4 Reactivation

You may reactivate a cancelled subscription at any time. Standard subscription rates will apply.

3. Refund Policy

3.1 General Refund Terms

Payments processed through Razorpay and Dodo Payments are generally non-refundable except in the following circumstances:

Billing errors or duplicate charges
Service unavailability due to Platform failure (not Meta/Instagram outages)
Unauthorized transactions reported within 7 days
Technical issues preventing service access for 7+ consecutive days

3.2 Non-Refundable Situations

Refunds will not be issued for:

Change of mind or buyer's remorse
Failure to use the Platform or its features
Account suspension due to Terms of Service violations
Instagram account termination or OAuth revocation by Meta
Meta platform outages, API changes, or policy updates
Payment processor fees or transaction charges
Subscriptions cancelled mid-billing cycle (unless exceptional circumstances)
Features not meeting subjective expectations

3.3 Refund Request Process

To request a refund:

Email privacy@kryo.chat with:
- Your account email address
- Transaction ID or payment receipt
- Date of transaction
- Detailed reason for refund request
- Supporting documentation (screenshots, error logs, etc.)
We will review your request within 7-10 business days
If approved, refunds will be processed through the original payment method within 14-21 business days

3.4 Exceptional Circumstances

Refunds may be considered on a case-by-case basis for:

Platform downtime exceeding 7 consecutive days
Critical bugs preventing core functionality
Billing errors or system malfunctions
Unauthorized charges verified by payment processor

Note: Final refund decisions rest with Synqronlabs Pvt Ltd and are subject to verification.

4. Payment Processor Policies

4.1 Razorpay Transactions

Refunds for Razorpay transactions are subject to:

Razorpay's Refund Policy
Razorpay processing timelines (typically 5-7 business days)
Bank processing delays (varies by institution)

4.2 Dodo Payments Transactions

Refunds for Dodo Payments transactions are subject to:

Dodo Payments' terms and conditions
Their standard refund processing timelines
Payment gateway processing requirements

4.3 Payment Processor Fees

KryoChat is not responsible for:

Payment processor transaction fees (non-refundable)
Currency conversion charges
Bank charges or international transaction fees
Payment gateway processing delays

5. Billing Disputes

5.1 Disputing Charges

If you believe you were incorrectly charged:

Contact us immediately at privacy@kryo.chat
Provide transaction details and reason for dispute
Do not initiate a chargeback before contacting us

5.2 Chargeback Policy

Unauthorized chargebacks may result in:

Immediate account suspension
Loss of access to Platform and data
Legal action to recover disputed amounts
Reporting to payment processors

Important: We work cooperatively to resolve billing disputes. Contact us before disputing charges with your bank.

5.3 Resolution Timeline

Billing disputes will be investigated within 7-10 business days. We will notify you of the outcome via email.

6. Subscription Changes & Downgrades

6.1 Plan Upgrades

If you upgrade your subscription:

Changes take effect immediately
You will be charged the full price of the new plan
Your billing cycle resets to the upgrade date
No credit or proration is applied from your previous plan

6.2 Plan Downgrades

If you downgrade your subscription:

Changes take effect at the end of your current billing period
No refunds are issued for the difference
You retain premium features until the billing cycle ends

6.3 Free Trial Conversions

If your free trial converts to a paid subscription:

You will be charged at the end of the trial period
Cancellation during the trial period avoids charges
Trial periods cannot be extended or restarted

7. Account Deletion & Data Retention

7.1 Effect of Account Deletion

When you delete your account:

Active subscriptions are automatically cancelled
No refunds are issued for unused subscription time
Data is queued for permanent deletion (see Privacy Policy, Section 5)

7.2 Data Recovery

Once account deletion is processed:

Data cannot be recovered
You cannot claim refunds for deleted accounts
You must create a new account to use the Platform again

8. Force Majeure & Service Interruptions

8.1 No Liability for External Events

We are not liable for service interruptions caused by:

Meta platform outages (Instagram, Facebook, WhatsApp)
Payment processor downtime
Natural disasters or acts of God
Government actions or legal restrictions
Internet service provider failures
Cyberattacks or DDoS attacks

8.2 Planned Maintenance

Scheduled maintenance will be announced in advance when possible. No refunds are issued for planned downtime.

9. Modifications to This Policy

We may update this Cancellation & Refund Policy at any time. Material changes will be communicated via email or platform notification. Continued use of KryoChat constitutes acceptance of updated terms.

Note: Changes to this policy do not affect refund requests already in progress.

10. Contact Information

For Cancellation or Refund Inquiries:
Email: privacy@kryo.chat

Response Timeline: We respond to all refund requests within 7-10 business days.

For Payment Processor Support:

Razorpay: razorpay.com/support
Dodo Payments: Contact via their platform

11. Governing Law

This Cancellation & Refund Policy is governed by the laws of India. Disputes shall be resolved in the courts of Mumbai, Maharashtra.

12. Disclaimer

Refund decisions are made at the sole discretion of Synqronlabs Pvt Ltd. This policy does not create any legal obligation to issue refunds beyond what is required by Indian consumer protection laws.

For consumer protection rights under Indian law, please consult the Consumer Protection Act, 2019.

Last Updated: January 1, 2026
Version: 1.0